Managers at Lucky Peach magazine are in the process of cross training entry-level employees to be able to take phone orders or answer customer questions, and to process orders in overflow situations. The company is changing its
A. people.
B. skills.
C. technology.
D. attitudes.
E. structure.
B. skills.
The company is enhancing the skills of entry-level employees with cross training.
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What typically happens when a supervisor resists upper-management efforts to disseminate ethical behaviors down through the organization?
a. Lower-level employees are less likely to behave ethically. b. The manager will be replaced. c. Organizational culture will change, circumventing the manager’s influence. d. The manager will likely resign.
According to the guide to ethical decision making, when trying to decide on a way to resolve an ethical dilemma,
A) weigh each alternative according to its financial consequences. B) make an intuitive decision within five minutes. C) imagine several possible options. D) decide to either do or not do something.
"Solver" typically generates which of the following report(s)?
A) answer report B) sensitivity analysis report C) limits report D) A and B only E) A, B, and C
In the context of factors that affect worker motivation, which of the following is a macro psychological component that underlies empowerment?
A. meaning B. learning C. influence D. competence