In the context of factors that affect worker motivation, which of the following is a macro psychological component that underlies empowerment?
A. meaning
B. learning
C. influence
D. competence
Answer: B
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Bill Marriott Sr. reportedly fired an employee on the spot for insulting a guest. When this story got around the organization, employees quickly learned that Marriott did not tolerate disrespect toward guests. This did NOT demonstrate the influence of ______ on an organization’s culture.
a. leadership skills b. stories and legends c. laws d. norms
Typically, each element of an action plan is linked to a budget item
Indicate whether the statement is true or false
All of the following would be strong transitional phrases for your conclusion EXCEPT
a. “In conclusion.” b. “To review.” c. “That’s all folks!“ d. “Let me end by noting.”
Michael LeBoeuf, author of How to Win Customers and Keep Them for Life, says that a surprising number of yes responses occur:
A) during the first trial close B) on the fourth or fifth closing attempt C) during the approach stage of the sales process D) after the salesperson asks for the order twice E) after the salesperson gives up the sale as lost