Possible communication channels for customer service include all of the following EXCEPT this:
a. Websites
b. Personal interaction
c. Print media
d. Marketing materials
d. Marketing materials
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If you close a presentation by reminding the audience of the key ideas presented, what technique are you using to close the presentation?
A) Summarizing the main message B) Asking for what you want C) Visualizing outcomes D) Identifying next steps E) Offering a checklist with timelines
Which term refers to qualifications that must be available or fulfilled before a sale can be closed?
A) purchasing goals B) product configurations C) sales satisficers D) value components E) buying conditions
The Chief Justice of the Supreme Court is elected by the Associate Justices of the U.S. Supreme Court
Indicate whether the statement is true or false
When Estée Lauder offers a free gift with a $15 purchase of its product from a retail outlet, it is specifically using what type of promotional technique?
A. Bribe. B. Consumer sales promotion technique. C. Consumer product promotion technique. D. Trade sales promotion method. E. Bait-and-switch method.