The appearance of your work area can send a powerful nonverbal message to customers.
Answer the following statement true (T) or false (F)
True
Factors related to you, such as the appearance of your work area, clothing, jewelry, body art, hairstyle, or makeup, can send powerful messages. Nonverbal feedback can be more powerful than the spoken or written word because it is often subject to interpretation.
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People are often ethnocentric and favorably predisposed to their own country's products, unless they come from a less developed country
Indicate whether the statement is true or false
Stress that is excessive or undesirable constraints that interfere with an individual’s ability to achieve goals, creating “negative stress,” is called ______.
A. hindrance-related stress B. psychological-related stress C. behavioral-related stress D. challenge-related stress
Consumers have a right to:
a. exclude as obsolete information about a bankruptcy discharge seven years previously. b. know the name of anyone to whom credit information has been supplied by a consumer reporting agency within the last three years. c. have their own version of a disputed credit situation included in their credit file. d. have their credit rating reviewed at least once a year.
In an information systems department, the enterprise systems subunit is responsible for ________
A) installing, managing, and updating servers B) providing services to internal and external customers on technology issues C) developing, installing, maintaining, and overseeing the organization's mission-critical software applications D) maintaining the environmentally controlled areas in which servers and communications equipment are located