Benchmarking is always externally focused
Indicate whether the statement is true or false
FALSE
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Ricky works in the communications division of a large toy manufacturer. Recently, his company was forced to issue a nationwide recall after it was discovered that lead paint had been used on some of the toys. The news has spread like wildfire, and rumors have begun to replace facts. Ricky has been constantly busy answering questions from the media, assuring the public that it was taking appropriate action, fielding calls from government officials, and more. He has come up with a statement acknowledging the incident on the corporate Facebook page and its website. He is also helping the CEO craft a response. Ricky has learned the difficult lesson that
A. government regulators always fine firms when they have to issue a massive recall. B. managers spend more resources responding to negative word of mouth than positive word of mouth. C. it is impossible for managers to develop an adequate response to a major crisis event. D. the company's response will not be able to quell the misinformation regarding a crisis event. E. it is impossible to develop a crisis management plan because nobody knows what crisis is going to hit.
The number of degrees of freedom associated with a chi-squared test of a contingency table is ____________________
Fill in the blank(s) with correct word
To check out whether the regression assumption involving normality of the error terms is valid, it is appropriate to construct a normal probability plot
If this plot forms a straight line from the lower left-hand corner diagonally up to the upper right-hand corner, the error terms may be assumed to be normally distributed. Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
1. Equity theory research has found that employees who feel over-rewarded tend to alter their perceptions of inputs and outcomes rather than attempt to actually change them. 2. Procedural justice is higher when the decision maker is perceived as unbiased. 3. Distributive justice increases directly with the extent that the decision allows voice, can be appealed, and has an unbiased decision maker. 4. Feelings of procedural injustice produce anger, which, in turn, generates either withdrawal or aggression.