In the roundtable format, a series of prepared speeches are formally presented
Indicate whether the statement is true or false.
Answer: False
You might also like to view...
One of the main factors that will shape your audience's attitude toward you is your credibility—others' perception of you as trustworthy, knowledgeable, and interesting
Indicate whether the statement is true or false
The common family today is composed of two parents with the father as the breadwinner and the mother as the stay-at-home homemaker
Indicate whether the statement is true or false
Lauren is leading a group of her classmates for a class project. During most of the meetings, she lets the group take charge of most decisions and actions. What type of leader is Lauren?
a) Autocratic leader b) Diplomatic leader c) Democratic leader d) Laissez-faire leader e) Independent leader
People who provide customer service often deal with upset, difficult people. When dealing with difficult customers day in and day out, employees should do which of the following?
a. Explain to the customers that their problem was caused by some unknown person and that nothing can be done to rectify their particular situations. b. Listen carefully to the customers' complaints and then tell them that they will need to explain everything again for your supervisor because you are not qualified to assist them. c. Listen to the customers' complaints, ensure the customers that you are assisting them the best you can, and maintain a professional demeanor. d. Remember the adage that the customers are always right and provide them with what they want until they appear satisfied.