When you deny a request, ____.
A. use a polite but firm tone of voice
B. stand erect
C. look the other person in the eye when speaking
D. all of the above
Answer: D
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If a company has too many products and many are losing money; the company is giving away too many services; and the company is poor at cross-selling products and services, it is a sign that the company's brand-building and communication skills are
weak. Indicate whether the statement is true or false
Deadlines and action information should be placed in the ________ of a routine request message
A) introduction B) body C) closing D) subject line
Which of the following is true with regard to factor rating method?
a. Rate the importance of each factor on a scale of 1 to 5 (with 1 being low and 5 being very highly important). b. Identify the one factor that is common to all locations. c. For each factor and each location, compute a score by summing the factor rating and the location rating. d. The location with the highest subjective rating is chosen.
For which of the following products is an advertiser most likely to use continuity scheduling?
A. flea collars B. cake mixes C. swimming pool chemicals D. tickets to professional basketball games E. wood burning stoves