If a company has too many products and many are losing money; the company is giving away too many services; and the company is poor at cross-selling products and services, it is a sign that the company's brand-building and communication skills are
weak.
Indicate whether the statement is true or false
FALSE
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The way to gain and retain customer loyalty is by looking at customer interactions from a short-term perspective.
Answer the following statement true (T) or false (F)
Which of the following is a good example of a change based on “fit”?
a. A company works to empower employees to increase morale and institutes a more rigid supervisory structure to manage costs b. The organization hires brilliant employees to fill gaps in low-level jobs to have the best employees at every level c. The organization has traditionally valued a relaxed and informal workplace to foster creativity, and the HR department enforces a strict dress code policy to increase professionalism and the organization’s reputation d. A company moves to an open floor plan and also works to revise formal systems to include more collaboration and teamwork in decision making
Which of the following is considered a constructive delivery of a gift?
A) giving the key to a safe-deposit box where the gift is kept B) paying for the total value of the good being gifted in cash C) contracting a third party to deliver goods to the donee D) gifting someone in person to ensure acceptance of the gift
Generally speaking, a narrow span of management implies that the height of the organization will be ____; a wide span of management implies that the height of the organization will be ____.
A. tall; flat B. tall; sloped C. flat; tall D. short; tall E. long; short