What is meant by a cooperative style of conflict management? Explain the four techniques
discussed in the text as for using a cooperative style.
What will be an ideal response?
A cooperative style of conflict management is one in which you view conflicts as a
mutual problem that needs to be worked out, rather than as a win-lose situation. The
following techniques are recommended: First, separate the people from the problem.
Think of the disagreement as about the issue rather than as a judgment of the other
person?s character or abilities. Second, focus on shared interests. What do both people
want? What do you both agree on needs to happen? Where do we already agree? Third,
Generate many options to solve the problem. This may be accomplished through a
technique such as brainstorming. Fourth, base your decisions on objective criteria. What
are standards, such as costs, timing, etc. that you can agree upon?
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Indicate whether this statement is true or false.
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