When members of a group experience controversy, conflict, and disagreements, the nurse leading the group recognizes the importance of
a. encouraging member contributions and emphasizing cooperation in recognizing each person's talents related to group goals.
b. focusing on working together and participating in another person's personal growth.
c. having members introduce themselves and share a little of their background or their reason for coming to the group.
d. accepting differences in member perceptions as being normal and growth producing.
ANS: D
The storming phase helps group members move to a deeper level. In the storming phase, the gloves come off and communication can become controversial. The leader plays an important facilitative role in the storming phase by accepting differences in member perceptions as being normal and growth producing. By affirming genuine strengths in individual members, leaders model handling conflict with productive outcomes. Linking constructive themes while stating the nature of the disagreement is an effective modeling strategy. Once initial conflict is resolved in the storming phase, the group moves into the norming phase. Group-specific norms have developed from discussions in the previous phase. The leader encourages member contributions and emphasizes cooperation in recognizing each person's talents related to group goals. In the performing stage of group development, members focus on problem solving. Working together and participating in another person's personal growth allows members to experience one another's personal strengths and the collective caring of the group. The forming stage is an orientation phase. Communication is tentative and structured to allow members to learn about each other and develop trust. The leader takes an active role in helping group members feel accepted during the forming stage. Members are asked to introduce themselves and share a little of their background or their reason for coming to the group.
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