Getting team members to work together for a charity, such as Habitat for Humanity, is which type of team building program?
a. Role clarification
b. Goal-setting
c. Interpersonal process skills
d. Cohesion building
d. Cohesion building
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When the customer's perception of the service delivered by a retailer fails to meet the customer's expectations, a(n) ________ results.
A. standardized service B. assurance C. personalized service D. service gap E. procedural fairness
Which of the following is a batch-level activity?
A) Testing products B) Inspection C) Implementation of engineering changes D) Maintenance of the building
(CMA adapted, Dec 95 #29) Refer to the Winner Company example. The total value of inventory to be reported on the balance sheet as of September 30, Year 5, for Winner Company is
a. $22,000 b. $35,000 c. $12,000 d. $69,000 e. $96,000
A local landscaping company works hard to keep and cultivate profitable current customers instead of constantly investing in gaining new customers that come with unknown return on investment. This company has a ________ orientation.
A. production B. sales C. differentiation D. relationship E. market