Repairing a ___________ is typically easier than repairing a __________.

a. customer service failure, manufacturing failure
b. broken manufactured product, poorly provided service experience
c. poorly provided service experience, broken manufactured product
d. transportation service failure, fast-food service failure


b. broken manufactured product, poorly provided service experience

Business

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List any five tips that would help employers/employees provide quality customer service and enhance customer satisfaction.

What will be an ideal response?

Business

Financial reporting requires firms to ____________________ immediately all R&D costs incurred internally

Fill in the blank(s) with correct word

Business

When it is necessary to reduce project duration and resources are constrained, which of the following is NOT a reasonable option?

A. Critical-chain project management B. Reduce project scope C. Compromise quality D. Establishing a core project team E. Fast-tracking

Business

When the size and purchasing power of a target segment can be determined, it possesses the requirement of being ________

A) measurable B) accessible C) substantial D) differentiable E) profitable

Business