The services market sells diverse services such as legal advice, auto repair, and dry cleaning. Along with finance, insurance, real estate, ________, communication and public utility firms, as well as not-for-profits, these firms represent about 75 percent of all industrial firms.
A. educational institutions
B. wholesalers
C. government units
D. transportation
E. retailers
Answer: D
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Answer the following statements true (T) or false (F)
1. Organizations with too much conflict tend to be plagued by apathy and missed deadlines. 2. Performance in the workplace is maximized with a moderate level of conflict. 3. When resources are scarce, conflict is more likely. 4. Conflict is naturally avoided when organizations are structured along functional lines.
Rearranging plain-text messages by a mathematical process is known as ________.
A) password B) phishing C) encryption D) virus
Which of the following is true of accrued interest on bonds that are sold between interest dates?
a. It is computed at the effective market rate. b. It will be paid to the seller when the bonds mature. c. It is extra income to the buyer. d. None of these is true.
Which of the following is NOT one of the elements of effective service recovery?
a. Do the job right the first time b. Seek alternative recompense strategies c. Identify service complaints d. Resolve complaints effectively e. Learn from the recovery experience