The charge nurse is working with a group of staff nurses on a hospital unit. When delegating to the staff nurses, the charge nurse determines that there is conflict among the group. The charge nurse should
a. wait for the staff nurses to discuss the problems that are related to the conflict.
b. perform simultaneous activities when listening to the staff nurses.
c. present the staff nurses with documented data that is irrelevant to the conflict.
d. briefly summarize when providing the staff nurses with feedback.
ANS: D
Strategies to turn conflict into collaboration include using a brief summary to provide feedback, recognizing and confronting disruptive behaviors by taking the initiative to discuss problems, using active listening skills (refraining from simultaneous activities that interrupt communication), and presenting documented data relevant to the issue.
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A theory of communication that emphasizes the three ways to communicate—hearing, seeing, and touching—is called _________________________
ANS:
In order to prevent suicide, the nurse is learning about recognizing protective measures in patients displaying hopelessness. Which patient will the nurse recognize as displaying external protective measures?
1. The patient who is passive during a dispute. 2. The patient who requests assistance when needed. 3. The patient who remains calm during an argument. 4. The patient who displays problem-solving capabilities.
A nurse assesses a confused older adult. The nurse experiences sadness and reflects, "The patient is like one of my grandparents…so helpless." Which response is the nurse demonstrating?
a. Transference b. Countertransference c. Catastrophic reaction d. Defensive coping reaction
The medication order for Mrs. Valentino is to administer a medication via the patient's nasogastric tube. When the medication technician enters Mrs. Valentino's room, he observes that Mrs. Valentino no longer has a nasogastric tube; it was discontinued earlier in the day. What should the medication technician do?
A. Consult the RN or the authorized practitioner. B. Administer the medication by mouth. C. Document that the medication could not be administered. D. Ask the patient if she is able to swallow.