Communication is the key element to ensure interpersonal satisfaction
Indicate whether this statement is true or false.
TRUE
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When automakers include air bags, cruise control, satellite radio, and GPS systems in their consumer products, these features are considered to be quality ________
A) killers B) drivers C) enhancers D) aesthetics E) determinants
How can someone maintain credibility and goodwill while acknowledging a mistake has been made?
A) Minimize the potential damage from the mistake B) Provide a long list of reasons why the mistake was made C) Identify all those who were instrumental in supporting the bad decision D) Take responsibility for the mistake E) Send a letter of apology to all affected by the mistake
Which of the following is considered to be both a communication tool and a business-planning tool?
a. a memorandum of understanding b. a histogram c. a value stream map d. demand forecasting
Refer to the following selected financial information from Shakley's Incorporated. Compute the company's profit margin for Year 2. Year 2Year 1Net sales$478,500 $426,250 Cost of goods sold 276,300 250,120 Interest expense 9,700 10,700 Net income before tax 67,250 52,680 Net income after tax 46,050 39,900 Total assets 317,100 288,000 Total liabilities 181,400 167,300 Total equity 135,700 120,700
A. 9.6%. B. 14.1%. C. 11.7%. D. 33.9%. E. 16.7%.