The three techniques of active listening are ________, ________, and ________
Fill in the blank with correct word
paraphrase the speaker's thoughts; express understanding of the speaker's feelings; ask
questions
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Jacobs, an FMCG company, is engaged in the manufacturing and marketing of snack foods and beverage products. Thus, the research and development team begins a content analysis to study the media coverage given to its competitors
They want to analyze the competitors' marketing strategies, strengths, and weaknesses. What type of research is illustrated by this content analysis? a) Qualitative b) Quantitative c) Primary d) Secondary
Conflict in Cecil and Leslie's relationship is lessened by the fact that each concedes decisions to the other in certain areas of expertise. Such a relationship is said to exhibit which of the following?
a. monopoly pattern b. unbalanced split pattern c. balanced split pattern d. equity pattern
Describe three of the four practice "pitfalls" speakers should avoid.
Fill in the blank(s) with the appropriate word(s).
All of the following are general goals of effective persuasive speaking EXCEPT
A) to motivate to action. B) to entertain. C) to strengthen or weaken attitudes, beliefs, or values. D) to change attitudes, beliefs, or values.