The mother confided in the nurse, "I don't think my child is improving." Which of the following statements would be the best response by the nurse?
a. "My assessment shows your child is improving."
b. "The children seem to be playing with and accepting your child."
c. "The teacher reported to me that your child is doing much better."
d. "What is causing your concern?"
ANS: D
Nurses should pay attention, particularly when parents intuitively whisper, "Something is not right." A well-meaning health care provider may attempt to reassure a concerned mother. However, this kind of response may create silence and delay further questions by the parent. Rather than decrease parental concern, it may increase anxiety. The nurse can serve as an intermediary, working among the family and the health care team, to address parental concerns and client goals.
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