Answer the following statement(s) true (T) or false (F)
1. Government relations management (GRM) is a common module in an ERP system.
2. Packaging design is an application included in the human resource management module in an ERP system.
3. Building maintenance is an application included in the finance and accounting module in an ERP system.
4. Product packaging design is an application included in the customer relationship management module in an ERP system.
1. False
2. False
3. False
4. False
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Bruce has determined that along the share-development path, his business should perform at a 70% level of product awareness, 80% in product preference, 60% in intentions to purchase, 90% in product availability, and 80% in rate of purchase
His business's share development index is 25. What is the business's approximate market share index? A) 6% B) 20% C) 32% D) 45% E) 64%
Consider a situation in which an airline cancels its flight, leaving the customers stranded. This is an example of ______.
a. service excellence b. service recovery c. service failure d. service delivery
Sasha contracts to buy a franchise from TrustMe Financial Consultants Inc The contract is silent on the issue of territorial rights. When TrustMe allows a competing franchise to be established near Sasha's office, she suffers a significant loss in profits. This is most likely a violation of
a. no law. b. the ban on certain types of anticompetitive agreements. c. the Federal Trade Commission's Franchise Rule. d. the implied covenant of good faith and fair dealing.
The costs incurred by merchants in having to change product prices (such as the costs of reentering prices into computer systems) are referred to as which of the following?
A) subscription costs B) fixed costs C) menu costs D) variable costs