Regarding the use of blogs in customer service:
A)
about 80% of customers read a company's blog.
B)
blogs are useful for venting and expressing complaints, but rarely for providing service.
C)
companies should use real-time online conversation and be involved in dialogue with customers.
D)
although trendy, blogs have little practical application for customer service.
C
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Indirect expenses are assigned to departments based on actual direct expenses incurred
a. True b. False Indicate whether the statement is true or false
Which of the following is the special court that hears and decides business cases in Delaware?
A) court of chancery B) Delaware supreme court C) superior court of Delaware D) court of common pleas
A firm produces three products in a repetitive process facility. Product A sells for $60; its variable costs are $20. Product B sells for $200; its variable costs are $80. Product C sells for $25; its variable costs are $15
The firm has annual fixed costs of $320,000. Last year, the firm sold 1000 units of A, 2000 units of B, and 10,000 units of C. Calculate the break-even point of the firm. The firm has some idle capacity at these volumes, and chooses to cut the selling price of A from $60 to $45, believing that its sales volume will rise from 1000 units to 2500 units. What is the revised break-even point?
Which of the following is an implication of high employee turnover in a company?
A. It results in a reduction in the company's intangible-resource stocks. B. It results in greater immobility and heterogeneity of the company's resources. C. It makes the source of the company's competitive advantage socially complex. D. It makes the source of the company's competitive advantage causally ambiguous.