Explain expectancy, and describe the roles of the effort-to-performance link and the performance-to-outcome link in expectancy theory.

What will be an ideal response?


According to expectancy theory, the person's work efforts lead to some level of performance. Then, performance leads to one or more outcomes for the person. People develop two important beliefs linking these events: expectancy, which links effort to performance, and instrumentality, which links performance to outcomes. The first belief, expectancy, is people's perceived likelihood that their efforts will enable them to attain their performance goals. Instrumentality is the perceived likelihood that performance will be followed by a particular outcome.

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Use the information in Table 10.5. What is the minimum number of officers required if preference is given to the pair S-SU in case of a tie in the selection of off days?

A) 9 B) 10 C) 11 D) 12

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A person/role conflict is most likely to arise in jobs where the service provider relies on commissions rather than a salary for his or her income.

Answer the following statement true (T) or false (F)

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A SELECT statement is also referred to as a ____________________

Fill in the blank(s) with correct word

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The energy industry is under pressure from increased government regulations and environmental agency scrutiny. As a result, Sampson Coal Co. has suffered financial setbacks and reduced benefits and hours. Sampson Coal Co. suffers from low productivity, a high absence rate, pilfering, and increased turnover.Management sends out an employee satisfaction survey, but receives few responses (even though the survey is anonymous). What is the overall state of job satisfaction at Sampson?  What steps can  management take?

What will be an ideal response?

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