Universal strategies to use in the presence of escalation of a potential violent situation include which of the following?
a. Demand that the potentially person back off.
b. Remain close to the patient to protect her.
c. Remain calm with a caring attitude.
d. Speak loudly with authority.
ANS: C
Sometimes not reacting to the situation can calm the person down. Always present a caring atti-tude, not a threatening one. The other options are incorrect because they may cause the situation to escalate.
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