Which of these techniques typically is not recommended to help us manage anger?
A. cognitive restructuring
B. controlling our emotions
C. problem-solving
D. humor
B. controlling our emotions
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An important purpose of closing entries is to
a. help in preparing financial statements. b. set real account balances to zero to begin the next period. c. set nominal account balances to zero to begin the next period. d. adjust the accounts in the ledger.
When KFC came into conflict with its franchisees over the brand's Unthink KFC repositioning, which emphasized grilled chicken over its traditional Kentucky fried chicken, KFC experienced ________ conflict
A) equilateral B) vertical C) multitiered D) communal E) horizontal
As it relates to customers, the aim of marketing is to
A. increase profits by ensuring customers pay the highest price possible for a product. B. provide customers with value. C. generate repeat sales from each and every customer. D. reduce the number of customer complaints. E. accurately and truthfully advertise the product.
Heather wants to convince her supervisor to invest in new smartphones for the sales staff. What is the best thing Heather can do in her proposal?
A) Tell her supervisor that the cost of the new smartphones is a good deal. B) Tell her supervisor how happy she and the others on the sales staff would be with new smartphones. C) Show how the smartphones will improve the ability of sales staff to stay in touch with clients, resulting in greater productivity and higher sales. D) Outline some of the features of the new smartphones.