If your audience is expecting to hear from you, and the bad news is not a surprise, what organizational approach will benefit the message?
A) Goodwill
B) Persuasive
C) Indirect
D) Casual
E) Direct
Answer: E
Explanation: E) Although most routine messages benefit from a direct organization, the decision of where to introduce unwelcome news is more complex and depends on the context. In bad news situations, the direct approach may be a good idea if your audience is expecting to hear from you and the news will not come as a big surprise.
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