When responding positively to a request, the goal is to
A) increase future sales.
B) leave the reader with a good impression of you and your firm.
C) imply good news without clearly stating it.
D) answer the most important questions.
E) provide details that will help the reader make a decision.
Answer: B
Explanation: B) When you are responding positively to a request, sending routine announcements, or sending a positive or goodwill message, you have several goals: to communicate the information or the good news, answer all questions, provide all required details, and leave your reader with a good impression of you and your firm.
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