To be successful in obtaining excellence in what one does, Deming suggests that these individuals need extensive training. He specifically feels one focus of this training should in-clude:
A. Developing courage to assist the individu-al to move out of the status quo
B. Having the individuals have formal men-tors who give them formative and summa-tive feedback regularly
C. A discussion on how excellence cannot be reached by some individuals
D. The need for all individuals who ascribe to being excellent in their work setting have a doctoral degree
ANS: A
Feedback
A Correct because Deming feels strongly that it is difficult to stray from the status quo and will take courage to do this.
B Incorrect because Deming does not men-tion anything specific to mentoring.
C Incorrect because Deming has not shared that he thinks some individuals cannot reach excellence in their goals.
D Incorrect because Deming does not state that all excellent individuals need a doc-toral degree.
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