A person who uses the grapevine or an informal network for workplace information uses ________ communication
a. horizontal
b. vertical
c. downward
d. upward
A
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With respect to a situational audience analysis, as a general rule, the larger the audience, the more likely they are to
a. ignore visual aids. b. use nonverbal cues during your speech. c. use verbal cues during your speech. d. expect a more formal speaking style.
________ signaled the end of the studio era in Hollywood
A) The Paramount Consent Decree B) The migration of American filmmaking from New York to California C) World War II D) all of these
Most of the telephonic use for conflict management has developed around landline phones. What are the characteristics required for a telephonic mediator?
a. Must be skilled in active listening. b. Must have rapport building skills. c. Must be able to understand silences and tones. d. All of the above.
The flush factor was first noticed during halftime of televised football games
Indicate whether this statement is true or false.