When you need to find a more precise word to express your meaning, the best place to check would be a ________
A) pocket dictionary
B) reference manual
C) thesaurus
D) dictionary of antonyms
Answer: C
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Indicate whether the statement is true or false
Which of the following statements is true about code of ethics?
a. It is most effective when it is too detailed. b. It can be an effective internal control of behavior. c. It is typically drafted by government agencies. d. It is created only for top managers of an organization.
The design of service processes is challenging because it involves a trade-off between ______.
a. customer expectations and product price b. service provider expectations for profits and costs c. customers’ expectations and service providers’ desire for efficiency d. product price and delivery time
Your teacher announces that the scores on a test have a mean of 83 points with a standard
deviation of 4 points, so it is reasonable to expect that you scored at least 70 on the test. A) True B) False