When using the principle of inoculation, the most effective order to use would be: refutation treatment, then supportive treatment, then generalized forewarning
Indicate whether the statement is true or false.
TRUE
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When delivering an impromptu speech, use all of the following guidelines except: a. introduce your main points as you would in a speech you had prepared in advance
b. support your main points but skip the subpoints and sub-subpoints. c. quickly but calmly decide on the main points you want to make. d. summarize your main points in a brief conclusion.
If you haven't had time to prepare for your presentation, you should always apologize to your audience
Indicate whether the statement is true or false
In dealing with the public in a conflict, public relations professionals should
A) recognize them as a legitimate partner in the process. B) stamp out negative opinion before it gets started. C) do nothing; public opinion has already been formed. D) Remember that the news media comes first. E) minimize risk above all.
Which of the following is one of the five steps leading to relationship commitment?
a. intensifying b. differentiating c. circumscribing d. stagnating