Mediation experts Stephen Littlejohn and Kathy Domenici suggest the following strategies for resolving conflict constructively EXCEPT
a. Show strength and conviction by supporting your own position.
b. Speak to be understood rather than win.
c. Focus on your own perspective rather than criticizing others' behavior.
d. Explore ideas in new ways.
e. Recognize that there are many perspectives rather than polarizing a dispute into only 2 points of view.
Answer: a. Show strength and conviction by supporting your own position.
You might also like to view...
What action should seldom occur during empathic listening?
A. avoiding judgments B. understanding another person's feelings C. vicariously experiencing another person's thoughts D. feeling sorry for someone
For her informative speech on the university library, Lauren draws a comparison between interlibrary loan and Netflix. This is an example of
A) a figurative analogy. B) a literal analogy. C) a logical definition. D) an operational definition. E) a definition by example.
A group was formed to handle problem-solving processes in an organization. After devising a list of questions, the group tried to answer those questions in a sequential order to identify appropriate resolutions
What type of question-oriented approach does the group follow? a) Ideal-solution forma b) Single-question format c) Ideal-question format d) Single-solution format
Of the many guidelines for effectively answering audience questions, which is the most basic and important?
a) Be brief. b) Anticipate the questions that may be asked. c) Be prepared. d) Answer the question. e) Be honest.