Statistics show that hostile customers, through word of mouth, can __________ a company's business by 2%
a. increase
b. reduce
c. extend
d. encourage
b
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The textbook discusses all of the following as examples of nonverbal communication EXCEPT ______.
a. sign language b. facial expression c. eye contact d. posture
Information that is personalized holds attention and gains interest
Indicate whether the statement is true or false
A type of negative communication which includes name-calling and nonverbal cues is
a. defensiveness. b. criticism. c. stonewalling. d. contempt.
All of the following are reasons to write an outline for a speech EXCEPT that:
a. outlines help you to organize your ideas b. you'll need to do less research if you write an outline c. you can use your outline if you get distracted when delivering your speech d. outlines help you make sure you have enough evidence to support your claims