Answer the following statements true (T) or false (F)
1. Because decision makers have been out of school the longest, they are typically the ones who are most uncomfortable and unfamiliar with new technology.
2. The more a job deals with ambiguous and uncertain situations, the more information is needed to provide quality service product.
3. Employee empowerment to fix service failures at the point of failure reduces the need for tracking information up through management for decisions to be made later.
4. The best way to manage information is to keep it in the hands of the managers who make those decisions.
1. False
2. True
3. True
4. False
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When Nike attempts to get close to its customers at the local level by sponsoring local school teams and providing shoes, equipment, and clothing to many of them, Nike is using which of the following marketing formats?
A) differentiated marketing B) affiliate marketing C) guerrilla marketing D) affinity marketing E) grassroots marketing
Activity-based costing applies only to production-related activities
Indicate whether the statement is true or false
Studies of LMX have concluded all but the following ______.
A. empowerment moderates the impact of LMX on job outcomes B. citizenship behaviors and LMX are positively correlated C. high-quality leader-member exchanges foster positive job outcomes D. all employees are in the in-group to some degree
Carbohydrates are divided into which two groups?