Which of the following is an example of tentative language? [p. 60, II]
a. Lucy is mean.
b. Rosie is friendly.
c. Christine is neurotic.
d. Lisa is nice.
e. Sheryl may be upset.
e
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Success concerning community involvement was measured ______.
A. by the number of inquiries to the 800 number B. by the number of T-shirts sold C. by the number of visits to the website D. by the number of people who volunteered at events or attended the brand launch
What nonprint sources might a speaker wish to consult in gathering information for a speech?
What will be an ideal response?
According to Frank, a trainee, most of what is covered in the training session will NOT work to solve their problem with poor customer service. He has a "been there, done that" attitude and is passing along his negative feelings to the group
How does your text recommend that you deal with Frank? a. Place his negative experiences in context. b. Empathize with Frank's past experience. c. Ask Frank to work with a group to offer suggestions for the problem. d. Ask Frank to move ahead and work on another problem. e. Either A or B
You have written a new release that details the results of your client’s groundbreaking deal with a major sports franchise. To ensure it is delivered to the right hands, who is the appropriate source to send it to at the major media?
a. editor b. gatekeeper c. publisher d. beat reporter