The nurse cares for multiple ethnic populations. Which of the following examples best demonstrates a facility adhering to The Joint Commission requirements that healthcare workers facilitate communication with all clients?

A) The facility requires a family member of a non–English-speaking client be present to discuss healthcare issues with a physician and member of social service.
B) Language dictionaries are placed in the facility library with open access for staff.
C) The facility requests bilingual staff and community members to voluntarily provide contact information for interpreter services.
D) The facility subscribes to an online interpreting service.


C
Feedback:
It is a requirement of The Joint Commission that agencies develop a system to provide aids and services to any client with literacy needs and also to provide language interpreting and translation services. The best way to demonstrate this requirement is by reaching out to staff and community members to provide personal interpreting services. It is not appropriate to require a family member, if available, to be present. The other options may be helpful in communicating with clients, but personal services are optimal.

Nursing

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