In a service blueprint, the line of visibility separates:
A. Customer actions from backstage contact employee actions
B. Onstage contact employee actions from support processes
C. Backstage contact employee actions from support processes
D. Onstage contact employee actions from backstage contact employee actions
E. Customer actions from onstage contact employee actions
Answer: D
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Portland Sound Cafe began business on January 1, 2016 . The corporate charter authorized issuance of 1,000 shares of no-par value common stock, of which 200 shares were issued, and 4,000 shares of $8 par value, 6% cumulative preferred stock, of which none were issued. Portland Sound sold 400 shares of common stock at $8 per share on May 1 . The entry to record the issuance of the shares on May 1
will: a. Increase Cash, $1,000; Increase Additional Paid-in Capital—Common, $320; Increase Common Stock, $680 b. Increase Cash, $3,200; Increase Additional Paid-in Capital—Common, $2,800; Increase Common Stock, $400 c. Increase Cash, $4,800; Increase Common Stock, $4,800 d. Increase Cash, $3,200; Increase Common Stock, $3,200
Bankruptcy and divorce can be which of the following categories?
a. Criminal matters b. Civil matters c. Either of the above d. Neither of the above
Cultural fluency includes
A) using a computer program to translate from one language into another. B) wearing latex gloves to avoid germs when visiting other countries. C) getting homesick on long visits overseas. D) knowledge of the international business environment.
Which of the following is an example of paid media?
A. online customer reviews B. Facebook posts of a customer about a product C. message communication through billboards D. word-of-mouth praise about a company's product E. Twitter tweets of a customer about a brand