_________ refers to the condition when employees project one emotion while feeling another.

a. Emotional challenge
b. Emotional dissonance
c. Emotional intelligence
d. Emotional labor


b. Emotional dissonance

Business

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The inventory account a manufacturer uses to record the cost of products completed and available for sale is called

a. Raw materials inventory b. Work in process inventory c. Finished goods inventory d. Merchandise inventory

Business

The costs of activities that detect, measure, evaluate, and inspect products and processes to ensure that they meet customer needs are called ________ costs

a. internal failure b. prevention c. external failure d. appraisal

Business

Franklin Company had $100,000 in sales on account last year. The beginning accounts receivable balance was $10,000 and the ending accounts receivable balance was $16,000. The company's accounts receivable turnover was closest to:

A) 10 times B) 6.25 times C) 3.85 times D) 7.69 times

Business

What are brand ambassadors?

a. salespeople who work on a particular brand, or range of brands b. bloggers who advocate the benefits of branding c. individuals who feel strongly about a brand and recommend it highly to other people d. export agents who make the first approaches to distributors in a foreign market e. the first people to try a new brand

Business