Explain the concept of gunnysacking
What will be an ideal response?
Gunnysacking is reminding people of past mistakes or issues and linking them to the
current situation. If it is used as method to bring old, unrelated issues into a discussion
(or argument), t can result in a negative situation where the person becomes defensive.
It may be helpful if supportive communication is used to describe past incidences of the
same negative type of behavior if it reveals a pattern that needs to be addressed.
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Name and briefly describe the three general categories of reactions to messages that hurt
What will be an ideal response?
Answer the following statement(s) true (T) or false (F)
1. Reflecting is also known as paraphrasing. 2. Feedback given in response to a message is exclusively verbal. 3. Active listening is generally sufficient for effective communication. 4. Critical evaluation encompasses every aspect of daily life and all symbolic activity. 5. All listening situations entail one objective.
In the first step in the Needs-Centered training model the trainer must:
a. analyze the needs of the organization. b. analyze the needs of the trainees. c. analyze the cost associated with creating the training module. d. only a and c. e. only a and b.
Chronemics is about how we value and use our time
Indicate whether the statement is true or false.