When setting guidelines for a team, it is important to
) Establish project milestones.
B) Discuss a deadline.
C) Create schedules for synchronous dialogues.
D) All of the above.
E) A and B.
D
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_____ is a standard for software that digitizes and compresses voice signals and transmits the bits via the Internet link.
A. VoIP B. SoIP C. IRC D. TCP/IP
Sometimes firms have service encounters that fail because of ________, who intentionally or unintentionally act in a way that is disruptive, rude, or aggressive.
A. Heterogeneous customers B. Strangers C. Friends D. Profitable customers E. Dysfunctional customers
The most successful companies in the future will be those that keep a close eye on business and service desk industry trends and embrace the ones that enable them to achieve their goals.
Answer the following statement true (T) or false (F)
George is analyzing the market for his bagel business. He noticed that there are no bagel shops
in the northeast section of his city. For George's bagel business, this represents a(n) A) obligation. B) threat. C) opportunity. D) weakness. E) strength.