When responding to customer concerns, you should only respond in those areas in which you are qualified
Indicate whether the statement is true or false
TRUE
When responding to customer concerns, you should only respond in those areas in which you
are qualified. Also, you should quickly redirect the customer to other staff members if
necessary.
You might also like to view...
It is estimated that by simply rearranging their product development activities and personnel in a global way, ______.
A. companies can increase productivity by 210% B. companies can realize cost savings C. companies can increase elasticity of demand D. companies can be more compliant with government regulations
Which term is used to describe an organizational operating surplus?
A. ratio B. solvency C. liquidity D. profitability
Perfection Company had cost of goods sold of $853,000, ending inventory of $70,500, and average inventory of $71,600. Its inventory turnover equals:
A. 11.9. B. 14.0. C. 1.0. D. 6.0. E. 30.6.
According to the critical industrial relations school, wealth and capital in society are created through:
A. Producer and consumer decisions to sell and purchase goods and services in a free market. B. Free will of individuals that make decisions about buying and selling goods and services. C. Powerful governments that control market prices and available supply of goods and services. D. Laws that govern market transactions and social norms that dictate what buyers and sellers are allowed to do in the exchange of goods and services.