The goals of effective communication in a crisis situation are to
A. reduce confusion, increase confidence in
decisions, and stop incorrect rumors.
B. improve the likelihood of success,
decrease confidence in decision, and stop
rumors.
C. get your point across effectively.
D. understand the needs of the audience.
A
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Leah tells Brayden that she “just wants to be friends” when she actually wants to end the relationship altogether. What disengagement strategy has Leah used?
A. cost escalation B. pseudo de-escalation C. the relationship talk trick D. avoidance
Use the example of Korean storekeepers and African American customers to identify nonverbal misunderstandings.
What will be an ideal response?
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What will be an ideal response?
Responding to questions fairly and with an open mind can increase credibility
Indicate whether the statement is true or false