In which of the following situations is it easier to restore customer satisfaction through prompt service recovery efforts?
A. with a customer who has a long-term relationship with the organization and has been satisfied with its past performance
B. with a customer who is focused more on the transaction and has no prior relationship with the organization
C. with a customer who has a long-term relationship with the organization and has not been satisfied with its past performance
D. with a customer who is reluctant to trust the organization’s performance
A. with a customer who has a long-term relationship with the organization and has been satisfied with its past performance
You might also like to view...
If a company uses the allowance method of accounting for bad debts, which one of the following statements is true?
a. It violates the matching principle. b. It will record bad debts only when an account is determined to be uncollectible. c. It will reduce the accounts receivable at the end of the accounting period for estimated uncollectible accounts. d. It will report accounts receivable in the balance sheet at their net realizable value.
For the following situation, state whether it represents a strength or weakness in internal control and give the reason for your answer. Baker Auto Supply purchases merchandise inventory from A & B Company. The accountant places the order, verifies receipt of the merchandise, and records the transaction in the general journal.
What will be an ideal response?
The constraint for Philadelphia is:
A) X13 + X23 - X35 - X36 - X37 = 0. B) X13 + X23 - X35 - X36 - X37 ? 0. C) X13 + X23 + X43 - X34 - X35 - X36 - X37 = 0. D) X13 + X23 + X43 - X34 - X35 - X36 - X37 ? 0.
Antidumping duties are the responsibilities of international environmental polluters.
Answer the following statement true (T) or false (F)