Which service industry has the closest link between customer satisfaction and shareholder value?

a. Hotels
b. Airlines
c. Parcel delivery
d. Department stores
e. Food processing


d

Business

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Answer the following statements true (T) or false (F)

1.The imposition of government regulations (clean environment, workplace safety, product safety) on domestic steel companies tends to result in lower production costs and improved competitiveness. 2.The magnification effect suggests that the change in the price of a resource is smaller than the change in the price of the good that uses the resource relatively intensively. 3.According to the specific-factors theory, resources that are specific to import-competing industries tend to lose as a result of trade, while resources specific to export industries tend to gain as a result of trade. 4.Industrial policy includes using governmental subsidies as a tool to provide domestic firms an edge over foreign competitors in domestic and foreign markets. 5.The existence of transportation costs tends to result in increasing gains that a country receives from trade.

Business

A(n) ________ serves to limit the amount of foreign exchange and the exchange rate against other currencies

A) exchange premium B) free trade zone C) quota D) exchange control E) tariff trade barrier

Business

The task of top executives when the company faces disruptive changes in its environment is to not only raise questions about the appropriateness of its direction and strategy, but also to

A. decide whether to try to fix the problems of poor strategy execution or simply shift to a strategy that is easier to execute correctly. B. know when to continue with the present corporate culture and when to shift to a different and better corporate culture. C. figure out the causes and decide when adjustments are needed and what adjustments are needed for improved performance and operating excellence. D. decide how to identify the problems that need fixing. E. figure out whether to arrive at decisions quickly or slowly in choosing among the various alternative adjustments.

Business

When a company borrows from a bank or sells bonds, it is called equity financing

Indicate whether the statement is true or false.

Business