The hierarchy of components, their description, and the quantity of each required to make one unit of a product are documented on:
A) a group technology listing.
B) a route sheet.
C) a bill of material.
D) an engineering drawing.
E) a work order.
C
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Philip Morris bought Miller Brewing and launched low-calorie beer, at a time when consumers had the impression that low-calorie beer does not taste as good as normal beer. What does the company assure by stating that the beer tastes good?
A) points-of-difference B) points-of-presence C) points-of-parity D) points-of-conflict E) points-of-inflection
When adapting an appeal to someone from a different culture, you may need to emphasize different persuasive content
Indicate whether the statement is true or false.
What is a popular measurement scale for service quality that compares service expectations with service performance?
A) COQ B) SPC C) KAIZEN D) SERVQUAL E) TQM
A functional requirement is a detailed description of technology suitable for the actual design, development, and production processes of a project
Indicate whether the statement is true or false