For companies without a strong service culture, the switch to a customer-oriented system may require changes in which of the following options?
a. hiring
b. training
c. reward systems and customer complaint
d. all of the above
d. all of the above
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Paula, the store manager, asked Tom to organize the prize giveaways for the store's grand reopening open house. Tom is organizing a(n)
A. program B. agenda C. policy D. project E. development
When determining the sample size, if the population standard deviation, s, is unknown and an estimate is used, the standard deviation should be re-estimated once the sample has been drawn
Next a revised confidence interval should be calculated to determine the precision level actually obtained. Indicate whether the statement is true or false
Which of the following is an example of a transaction that might occur in business-to-business marketing?
A) Maurice buys a new razor on his way home from work. B) The amateur gardener buys a new wheelbarrow. C) The retail outlet buys athletic shoes to sell in its store. D) The professional chef bakes a birthday cake for her son. E) Robyn's mother hires a math tutor to help Robyn pass algebra.
Which statement is NOT true about collectivist societies?
a. People are born into extended families or in-groups, which continue to protect them in exchange for loyalty. *b. People are expected to act in their own interests. c. There are mutual obligations with strong loyalty on the part of the employee connected to an employer’s commitment for protection and security in return. d. Relationships between the employer and employees in the workplace is seen as a family relationship.