Which of the following is not normally a performance measure on a balanced scorecard?
a. financial.
b. environmental.
c. customer.
d. learning and growth.
b
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You have made an important presentation to several Japanese executives regarding a proposed partnership between your American company and their Japanese firm. The Japanese executives were very silent during the presentation. Most people in the United States would view this silence as:
A. a symbol of interpersonal harmony. B. an indication that the Japanese are thoughtfully contemplating what you have just said in your presentation. C. an agreement to the proposal made by you. D. a respect for your presentation. E. a lack of communication.