The first step in developing a service blueprint is ____________
a. to reach a consensus on which activities are more important than others
b. to identify all the key activities involved in creating and delivering the service
c. to identify the links between a set of alternative service possibilities
d. to identify the key employees who will be enacting the service blueprint
e. to identify the key customers who will be participating in the service
b
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A party in a civil case may commence an appeal from a state trial court's decision by filing a notice of appeal ________.
A. once a final judgment is entered by the trial court B. to any higher court in the state C. to any higher federal court in the state D. within seven years from when judgment was entered
Tangible exchanges are ______-based.
a. economic or productivity b. friendship c. loyalty d. trust
Researchers advise well-intentioned bargainers not to let themselves be victimized by aggressive negotiators and instead make an offer to change to more productive methods. Why is this sound advice?
What will be an ideal response?
Bradley is a media consultant for a statewide political campaign. His primary strategy is customizing messages for different segments of the population based on demographics and other relevant characteristics. Beyond that, he designs messages that he believes his target audience will be likely to share with those who are harder to reach. Which quality of new media does this best exemplify?
a. two-way b. novel c. technologically advanced d. individualized