State the appropriate uses of the five conflict management styles.
What will be an ideal response?
The appropriate uses of the five conflict management styles should include the following points:
1. The forcing style is appropriate to use when (1) the conflict is about personal differences (particularly values that are hard to change); (2) maintaining close, supportive relationships is not critical; and (3) conflict resolution is urgent.
2. The avoiding style is appropriate to use when (1) one's stake in the issue is not high, (2) confrontation will damage a critical working relationship, and (3) a time constraint necessitates avoidance.
3. The accommodating style is appropriate when (1) maintaining the relationship outweighs all other considerations; (2) the changes agreed to are not important to you, but are to the other party; and (3) the time to resolve the conflict is limited.
4. The compromising style is appropriate to use when (1) the issues are complex and critical, and there is no simple and clear solution; (2) all parties have a strong interest in different solutions; and (3) time is short.
5. The collaborating style is appropriate when (1) maintaining relationships is important, (2) time is available, and (3) it is a peer conflict.
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