For any organization, giving high priority to the needs and demands of its target customers is essential
Also, it is required to clarify the customer's queries immediately and provide them with the required information about products or services.
What is this process called?
a) Relationship managemen
b) Referral skills
c) Partnership skills
d) Consulting skills
A
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A problem with pragmatic ethics is
A) racial bias inevitably gets in the way. B) people don't know if their moral actions will have good results. C) possible harm done to the silent majority. D) well-meaning people may disagree on what's best.
A speaker who is sensitive to and tolerant of differences does all of the following EXCEPT
A) avoids biased or offensive language. B) learns about different beliefs and values. C) listens to opposing viewpoints. D) abandons his or her own convictions.
When identifying whom to interview, it is best to select _________.
a. a friend b. a professionally c. an expert in the topic d. a librarian
An example of the stage model for speech composition includes all of the following EXCEPT
A. Drafting aloud B. Writing C. Practice D. Publishing