Which of the following is a good indicator of management's strong commitment to product quality?
A) Product recalls increased as a percentage of sales
B) Nonconformance costs increased as a percentage of total quality costs
C) Customer service costs reduced by 70 percent over the previous year
D) High costs of conformance to quality
D
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Which of the following is not an inside force that indicates organizational change might be needed?
A. high turnover B. excessive conflict between managers and employees C. increased competition D. high levels of stress among employees E.job dissatisfaction
What are the main issues to be addressed in a business code of ethics required by the SEC?
Answer the following statements true (T) or false (F)
1. Demographic data are meant to be used as a tool to stereotype audience members. 2. It is inappropriate to frame speeches based on the primary gender of the audience. 3. As a speaker, you should not allow audience members' individual differences to influence your framing choices. 4. A person’s beliefs are formed from experiences in the world and significant relationships. 5. Before giving a speech to an organization, it is a good idea to review their online website and social media pages.
Compare product mix width, length, and depth
What will be an ideal response?