Which of the following occurs in the precrisis stage of crisis communications?

a. categorizing customers and publics
b. developing response plans and protocols
c. responding to stakeholder concerns
d. expanding social responsibility efforts


b. developing response plans and protocols

Communication & Mass Media

You might also like to view...

The type of speech that influences listeners is known as a speech to _________________

Fill in the blank(s) with correct word

Communication & Mass Media

The public relations process is best described as

A) cyclical B) feedback-driven C) one-way D) media-centered E) Both A and B.

Communication & Mass Media

Create three examples below showing how words can evoke images. 

What will be an ideal response?

Communication & Mass Media

The primary difference between an argument from dilemma and the fallacy of forcing a dichotomy is that in the latter the choices available to the listener or reader are over simplified

Indicate whether the statement is true or false.

Communication & Mass Media