A heterogeneous group has members with similar problems and personalities

a. True
b. False


False

Social Work & Human Services

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Answer the following statement(s) true (T) or false (F)

The three stages for intervention among stress victims are immediate, acute, and chronic.

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Practitioners should always make reflecting comments, even if it means interrupting a client who is experiencing strong feelings

a. True b. False Indicate whether the statement is true or false

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Political factions :

a) Played central roles in the evolution of the two party political system. b) Were only really politially relavant during the 1800's and for the decade following the ratification of the Constitution. c) Tend to be temporary in nature, and therefore have little impact on the political system we know today. d) Have been minor political players, and had little influence on the evolution of the American political landscape throughout American history.

Social Work & Human Services

James is a case manager for a homeless shelter. His responsibilities include conducting intake interviews with applicants, identifying appropriate resources, and coordinating treatment team meetings for his clients. Maria is a Latina woman who has been living in her car with her two children. She has just come into the shelter and meets with James for an intake interview. (1) James: Come in,

Maria, and have a seat. (Extends his hand) (2) Maria: Thank you. (Shakes James's hand) (3) James: How can I help you? (4) Maria: Well, I need clothes for my two children, and we are hungry. (5) James: OK, we can help with that. Do you have a place to stay? (6) Maria: No. (7) James: Would you like to find a place to stay? (8) Maria: Yes. (9) James: Why are you homeless? (10) Maria: My husband died. (Looks down and is wringing her hands) (11) James: How did he die? (12) Maria: (Begins to cry) He had a heart attack. (13) James: When did he die? (14) Maria: (Visibly upset) Two months ago. (15) James: So, how did you lose your home? (16) Maria: (Crying) My two babies are so young, I didn't want to leave (17) them alone, and I lost my job. (She pauses) (18) James: Ummm…what about other family? (19) Maria: They are all in a different part of the country. (20) James: Oh… (21) Maria: (Sits silently, crying, with her head down) What was James's first closed question? A) ?Do you have a place to stay? line (5) B) ?How can I help you? line (3) C) ?How did he die? line (11) D) ?Why are you homeless? line (9)

Social Work & Human Services